Last updated: 07/01/2026

This Privacy Policy explains how BW Tanks ("we", "us", "our") collects, uses and protects your personal information when you use our website or purchase products from us.

We are committed to safeguarding your privacy and handling personal data responsibly and in accordance with applicable UK data protection legislation.

 

What information do we collect

We collect personal information when you:

• Place an order through our website (as a guest or via an account)

• Create an account with us

• Contact us with an enquiry or request

You may browse our website without providing personal information.

The information we collect may include your name, contact details, billing and delivery information, and details relevant to your order or enquiry.
 

 

How we use your information

We use personal data for the following purposes:

• To process, fulfil and deliver orders you have placed

• To keep you informed about the status and progress of your order

• To respond to enquiries or resolve issues with orders or requests

• To tailor our service to your individual requirements

• To improve our products, services and website through feedback and analysis

• To provide customer service and technical support

• To send marketing or promotional emails only where you have chosen to receive them (you can unsubscribe at any time)

We will never sell your personal data or share it with third parties for marketing purposes.
 

 

Security and data retention

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. These measures include electronic security safeguards and controlled access to systems.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or for as long as required by law.

All card payments are processed securely by a third‑party payment provider. Payment details are encrypted and no card information is stored by BW Tanks.
 

 

Your consent

By using our website, you consent to the collection and use of your information as described in this Privacy Policy, together with our Terms and Conditions.
 

 

Withdrawing consent

You may withdraw your consent to the processing of your personal data at any time by contacting us directly.

Once we receive your request, we will respond as promptly as possible. Where appropriate and legally permissible, we will anonymise or securely delete records relating to you, including transaction and communication history.

​

 

Who can access your data

Access to personal data is strictly limited to those who need it to perform their role. This includes:

• BW Tanks staff, who require access to manage orders, enquiries and customer support

• Trusted third‑party service providers, such as website hosting or technical support partners, acting as data processors on our behalf

All parties with access to personal data are required to handle it securely and only for authorised purposes.

 

 

Sharing your information

We may share personal data with third parties who support our business operations, including order fulfilment, payment processing and IT services. These parties act only on our instructions.

We may also share anonymised, aggregated website usage data with third parties for analytical purposes. This data does not identify individuals.

If BW Tanks is involved in a business sale, merger or restructuring, personal data may be transferred as part of that process. In such cases, we will ensure appropriate protections remain in place.

Unless legally required, we will not otherwise disclose, sell or distribute your personal information without your consent.

 

 

Links to other websites

Our website may contain links to third‑party websites. This Privacy Policy applies only to BW Tanks. We encourage you to review the privacy policies of any external websites you visit.

 

 

Email communications and marketing

We respect user privacy and operate a strict permission‑based approach to email communications.

 

 

Marketing messages

You will only receive marketing emails from us if:

• You have opted in to receive them

• You have previously purchased from us or requested information, where permitted by law

Every marketing email includes a clear unsubscribe link, allowing you to opt out at any time.

 

 

Unsolicited email policy

We do not permit the promotion of BW Tanks or its products using unsolicited email messages. We do not sell or share email addresses with third parties.

If you believe you have received an unsolicited email promoting BW Tanks, please contact us via our website and we will investigate promptly.

Your email address is safe with us, and you remain in control of how we contact you.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us through our website.